Indian Institute of Management Udaipur Library catalog › Results of search for 'su:"Customer services." and location:C5/3'

1.

Competing in a Service Economy : how to create a competitive advantage through service development and innovation

by Gustafsson, Anders.

Edition: 1st Ed.Material type: book

Book; Format: print ; Literary form: not fiction Publisher: San Francisco Jossey Bass; John Wiley & Sons 2003Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

2.

Customer Service Delivery : research and best practices

by Fogli, Lawrence.

Edition: 1st Ed.Material type: book

Book; Format: print ; Literary form: not fiction Publisher: San Francisco Jossey Bass; John Wiley & Sons 2006Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

3.

No cover image available

Total Access

by McKenna, Regis.

Edition: 1Material type: book

Book; Format: print ; Literary form: not fiction Publisher: Boston, Mass. Harvard Business Review 2002Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

4.

Delivering Quality Service: balancing customer perceptions and expectations

by Zeithaml, Valarie A.

Edition: 1st Ed.Material type: book

Book; Format: print ; Literary form: not fiction Publisher: New York Free Press 1990Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

5.

The Nordstrom Way to Customer Service Excellence

by Spector, Robert.

Edition: 2Material type: book

Book; Format: print ; Literary form: not fiction Publisher: Massachusetts John Wiley & Sons 2012Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (2).

6.

Managing Customer Value : creating quality and service that customers can see

by Gale, Bradley T.

Edition: 1st Ed.Material type: book

Book; Format: print ; Literary form: not fiction Publisher: New York Free Press 1994Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

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	1.	Competing in a Service Economy : how to create a competitive advantage through service development and innovation by Gustafsson, Anders. Edition: 1st Ed.Material type: Book; Format: print ; Literary form: not fiction Publisher: San Francisco Jossey Bass; John Wiley & Sons 2003Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1). Place hold Add to cart (remove)
	2.	Customer Service Delivery : research and best practices by Fogli, Lawrence. Edition: 1st Ed.Material type: Book; Format: print ; Literary form: not fiction Publisher: San Francisco Jossey Bass; John Wiley & Sons 2006Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1). Place hold Add to cart (remove)
	3.	No cover image available Total Access by McKenna, Regis. Edition: 1Material type: Book; Format: print ; Literary form: not fiction Publisher: Boston, Mass. Harvard Business Review 2002Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1). Place hold Add to cart (remove)
	4.	Delivering Quality Service: balancing customer perceptions and expectations by Zeithaml, Valarie A. Edition: 1st Ed.Material type: Book; Format: print ; Literary form: not fiction Publisher: New York Free Press 1990Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1). Place hold Add to cart (remove)
	5.	The Nordstrom Way to Customer Service Excellence by Spector, Robert. Edition: 2Material type: Book; Format: print ; Literary form: not fiction Publisher: Massachusetts John Wiley & Sons 2012Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (2). Place hold Add to cart (remove)
	6.	Managing Customer Value : creating quality and service that customers can see by Gale, Bradley T. Edition: 1st Ed.Material type: Book; Format: print ; Literary form: not fiction Publisher: New York Free Press 1994Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1). Place hold Add to cart (remove)