Indian Institute of Management Udaipur Library

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1.
Customer Service Delivery : research and best practices

by Fogli, Lawrence.

Edition: 1st Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: San Francisco Jossey Bass; John Wiley & Sons 2006Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

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2.
Customer Relationship Management : concepts and cases

by Rai, Alok Kumar.

Edition: 2nd Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi Prentice Hall of India; PHI Learning 2013Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812] (1).

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3.
The Innovative Sale : unleash your creativity for better customer solutions and extraordinary results

by Donnolo, Mark.

Edition: 1st Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York AMACOM 2014Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.81] (1).

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4.
Statistical Methods in Customer Relationship Management

by Kumar, V.

Edition: 1st Ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: West Sussex John Wiley & Sons 2012Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.812015195] (1).

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