| 000 | 00419pam a2200169 a 4500 | ||
|---|---|---|---|
| 008 | 140223b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781422103234 | ||
| 082 | _a658.8 | ||
| 100 | _aHBR | ||
| 245 |
_aThe RDM : Connecting with your Customers _b |
||
| 250 | _a1 | ||
| 260 |
_aBoston, Mass. _c2006 _bHarvard Business Review |
||
| 300 | _a178 p. | ||
| 365 | _b | ||
| 650 | _aCustomer Services | ||
| 906 |
_a22.658.8 _b _c |
||
| 999 |
_c9535 _d9535 |
||