000 00507pam a2200169 a 4500
008 140223b2005 xxu||||| |||| 00| 0 eng d
020 _a9781591394419
082 _a352.44
100 _aRossotti, Charles O.
245 _aMany Unhappy Returns : one man's quest to turn around the most unpopular organization in America
_b
250 _a1
260 _aBoston, Mass.
_c2005
_bHarvard Business Review
300 _a340 p.
365 _b
650 _aRevenue and Tax Administration
906 _a22.352.44
_b
_c
999 _c9524
_d9524