000 | 02058cam a2200337 a 4500 | ||
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001 | 16840133 | ||
005 | 20210825161503.0 | ||
008 | 110623s2012 nyu b 001 0 eng | ||
906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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925 | 0 |
_aacquire _b2 shelf copies _xpolicy default |
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955 |
_bxj15 2011-06-23 _ixj15 2011-06-23 (telework) _axj15 2011-06-23 to Dewey _wrd03 2011-06-29 _axe14 2011-11-17 2 copies rec'd., to CIP ver. _fxh04 2011-11-21 Z-CipVer To BCCD _txh04 2011-11-21 copy 2 added _etc12 2018-03-12 page number for bib. ref. in 504 corrected as shown |
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010 | _a 2011026451 | ||
020 | _a9780071775304 (hbk. : alk. paper) | ||
020 | _a0071775307 (hbk. : alk. paper) | ||
020 | _a9780071771320 (pbk. : alk. paper) | ||
020 | _a0071771328 (pbk. : alk. paper) | ||
020 | _a9780071772204 (eISBN) | ||
040 |
_aDLC _cDLC _dDLC |
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042 | _apcc | ||
050 | 0 | 0 |
_aBF637.C45 _bC78 2012 |
082 | 0 | 0 |
_a153.6 _223 |
245 | 0 | 0 |
_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.]. |
250 | _a2nd ed. | ||
260 |
_aNew York : _bMcGraw-Hill, _cc2012. |
||
300 |
_axviii, 244 p. ; _c24 cm. |
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504 | _aIncludes bibliographical references (p. 231) and index. | ||
505 | 0 | _aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. | |
650 | 0 | _aInterpersonal communication. | |
650 | 0 | _aInterpersonal relations. | |
700 | 1 |
_aPatterson, Kerry, _d1946- |
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999 |
_c12944 _d12944 |