000			03121nam a22003137a 4500
001			17586582
003			OSt
005			20170706121216.0
008			170706b xxu||||| |||| 00| 0 eng d
010			_a 2012050247
020			_a9780770434083
020			_z9780770434113 (ebk.)
040			_aDLC _beng _cDLC _erda
042			_apcc
082	0	0	_a395.52 _223
100	1		_aJohnson, Dorothea, _d1929-
245	1	0	_aModern manners : _btools to take you to the top / _cDorothea Johnson, founder of The Protocol School of Washington, and Liv Tyler.
250			_a1st ed.
264		1	_aNew York : _bPotter Style, _c[2013]
300			_a176 pages : _billustrations (some color) ; _c22 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
365			_aUSD _b19.99 _cUSD _d1 USD = 66.60 INR _e1 USD = 66.60 INR
505	0		_aIntroduction -- First impressions/meetings & greetings -- Introductions -- Business introductions -- Informal : business casual culture -- Business introductions : formal culture -- Formal introductions : dignitaries/officials/diplomats -- Social introductions : formal/informal -- Family introductions : introducing one's spouse -- Introducing relatives and others -- Responding to introductions -- Introduce yourself -- Dorothea's story : forgetting my husband's name -- Difficult names -- Name tags -- Shaking hands -- Global handshakes -- Conversation -- Dorothea's story : ambassador and the exotic vegetables -- Listen up! -- Dorothea's story : a lesson learned -- Disagree using diplomacy -- Mingling -- You're welcome vs. no problem -- Lazy language -- Verbal padding -- Watch your words -- On the job -- The job interview -- After the interview follow-up -- Professional acceptance and rejection -- Accepting a job -- Rejecting a job -- When you are rejected -- Office manners : the savvy coworker -- Building rapport -- Answering business phones -- Placing a call -- Returning calls (land lines or cell phone) -- Outgoing voice mail message -- Leaving voice mail messages (land lines or cell phone) -- Dorothea's story : disconnect and double check -- Speakerphones -- Electronic communication -- Cell phones while driving and/or walking -- Cell phones while attending a meeting -- Cell phones while with others -- Children and cell phones -- Exercise: phone stacking -- Texting versus phone call -- Awkward phone call situation -- International business e-mail -- Receiving and responding to e-mails -- On company time -- Internal e-mail chains -- External email chains -- Info sharing -- Online persona -- Youtube -- Twitter -- Out and about -- Revolving and automatic doors -- Escalators and stairs -- Traveling: manners in motion -- Dining skills -- Five-course place setting -- Napkins -- Dining do's and don'ts -- The savvy host -- Waiting at your table -- When you walk in together -- Beverages -- Ordering beverages -- Ordering the meal -- During the meal -- Host paying the check -- Closing the meal -- A final word.
650		0	_aBusiness etiquette.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cM
999			_c11905 _d11905