| 000 | 01436nam a22003617a 4500 | ||
|---|---|---|---|
| 001 | 19236884 | ||
| 003 | OSt | ||
| 005 | 20170501153403.0 | ||
| 008 | 170501b xxu||||| |||| 00| 0 eng d | ||
| 010 | _a 2016027131 | ||
| 020 | _a9789352604364 (pbk) | ||
| 020 | _a9781259641107 (hardback : alk. paper) | ||
| 040 |
_aDLC _beng _cDLC _erda _eIIMU _dIIMU |
||
| 050 | 0 | 0 |
_aHD9710.J34 _bL55 2016 |
| 082 | 0 | 0 |
_a338.762920952 _223 |
| 100 | 1 |
_aLiker, Jeffrey K., _eauthor. |
|
| 245 | 1 | 4 |
_aThe Toyota way to service excellence : _blean transformation in service organizations / _cby Jeffrey Liker and Karyn Ross. |
| 250 | _a1 Edition. | ||
| 263 | _a1609 | ||
| 264 | 1 |
_aNew York : _bMcGraw-Hill Education, _c2016. |
|
| 300 |
_axxviii, 419 p. : _bill. ; _c23 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 504 | _aIncludes Bibliographical references and index. [pg. 411-419] | ||
| 610 | 2 | 0 |
_aToyota JidÅsha Kabushiki Kaisha _xManagement. |
| 650 | 0 |
_aAutomobile industry and trade _zJapan _xManagement. |
|
| 650 | 0 |
_aLean manufacturing _zJapan. |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / Production & Operations Management. _2bisacsh |
|
| 700 | 1 |
_aRoss, Karyn, _eauthor. |
|
| 776 | 0 | 8 |
_iOnline version: _aLiker, Jeffrey K., author. _tToyota way to service excellence _b1 Edition. _dNew York : McGraw-Hill Education, 2016 _z9781259641114 _w(DLC) 2016042942 |
| 942 |
_2ddc _cM |
||
| 999 |
_c11836 _d11836 |
||