Indian Institute of Management Udaipur Library

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The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.

by Heskett, James L | Sasser, Earl W | Wheeler, Joe.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston, Mass. : Harvard Business Press, c2008Online access: Table of contents only | Publisher description and Content Page Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 659.1 HJL] (1).

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