Indian Institute of Management Udaipur Library Search for 'su:"Customer services."'

The intention economy :

By Searls, Doc.. New Delhi : | Boston, Mass. ; Harvard Business Review Press, 2012 . xiv, 302 p. ; 25 cm.. 9781422158524 (hbk.- alk. paper) | 1422158527 (alk. paper)

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Competing against luck :

By Christensen, Clayton M.. New Delhi : Harper Collins, 2016 . xix, 262 p. ; 25 cm.. 9780062435613 (hbk)

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Customers.com : how to create a profitable business strategy for the Internet and beyond

By Seybold, Patricia B.. New York Random House; Times Business 1998 . xx,360p. 9780812930375

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Youtility : why smart marketing is about help not hype

By Baer, Jay. New Delhi Penguin Books 2013 . xvi,219p. 9781591846666

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Competing in a Service Economy : how to create a competitive advantage through service development and innovation

By Gustafsson, Anders. San Francisco Jossey Bass; John Wiley & Sons 2003 . xv,190p. 9780470448212

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Customer Service Delivery : research and best practices

By Fogli, Lawrence. San Francisco Jossey Bass; John Wiley & Sons 2006 . xxvii,315p. 9780787976200

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From Products to Services : insight and experience from companies which have embraced the service economy

By Young, Laurie. New Jersy John Wiley & Sons 2008 . x,353p. 9780470026687

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Marketing Services : competing through quality

By Berry, Leonard L.. New York Free Press 1991 . xi,212p. 9780743267410

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Delivering Quality Service: balancing customer perceptions and expectations

By Zeithaml, Valarie A.. New York Free Press 1990 . xii,226p. 9781439167281

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Managing Customer Value : creating quality and service that customers can see

By Gale, Bradley T.. New York Free Press 1994 . 424p. 9781451612929

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The Apple Experience

By Gallo, Carmine. New Delhi Tata Mcgraw Hill 2012 . 234p. 9781259027680

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The Nordstrom Way to Customer Service Excellence

By Spector, Robert. Massachusetts John Wiley & Sons 2012 . 224p. 9788126536467

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The Innovator's Dilemma : when new technologies cause great firms to fail

By Christensen, Clayton M.. Boston Harvard Business Review Press 1997 . xxiv, 252 p. : ill. ; 24 cm. 9780875845852

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Services Marketing :

By Zeithaml, Valarie.. New Delhi : Tata Mcgraw Hill, 2013 . 582p.; 24 cm.. 9789353160777 (pbk.) | 9780070700994

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The ownership quotient :

By Heskett, James L.. Boston, Mass. : Harvard Business Press, 2008 . 225 p. : 25 cm.. 9781422110232 (hbk.) | 1422110230

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Total Access

By McKenna, Regis. Boston, Mass. Harvard Business Review 2002 . 252 p. 9781578512441

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The Ultimate Question

By Reichheld, Fred. Boston, Mass. Harvard Business Review 2006 . 211 p. 9781591397830

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The RDM : Connecting with your Customers

By HBR. Boston, Mass. Harvard Business Review 2006 . 178 p. 9781422103234

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