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1. The Zappos Experience

by Michelli, Joseph A.

Edition: 1Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi Tata Mcgraw Hill 2011Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658.4] (1).

2. The Starbucks Experience : 5 principles for turning ordinary into extraordinary

by Michelli, Joseph A.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi Tata Mcgraw Hill; McGraw-Hill 2007Online access: Click here to access online Availability: Items available for loan: Indian Institute of Management Udaipur [Call number: 658] (1).

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