Modern manners : tools to take you to the top / Dorothea Johnson, founder of The Protocol School of Washington, and Liv Tyler.
By: Johnson, Dorothea.
Material type: BookPublisher: New York : Potter Style, [2013]Edition: 1st ed.Description: 176 pages : illustrations (some color) ; 22 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780770434083.Subject(s): Business etiquetteDDC classification: 395.52Item type | Current location | Call number | Copy number | Status | Date due |
---|---|---|---|---|---|
Monograph | Indian Institute of Management Udaipur A9/5 | 395.52 (Browse shelf) | 1 | Available |
Introduction -- First impressions/meetings & greetings -- Introductions -- Business introductions -- Informal : business casual culture -- Business introductions : formal culture -- Formal introductions : dignitaries/officials/diplomats -- Social introductions : formal/informal -- Family introductions : introducing one's spouse -- Introducing relatives and others -- Responding to introductions -- Introduce yourself -- Dorothea's story : forgetting my husband's name -- Difficult names -- Name tags -- Shaking hands -- Global handshakes -- Conversation -- Dorothea's story : ambassador and the exotic vegetables -- Listen up! -- Dorothea's story : a lesson learned -- Disagree using diplomacy -- Mingling -- You're welcome vs. no problem -- Lazy language -- Verbal padding -- Watch your words -- On the job -- The job interview -- After the interview follow-up -- Professional acceptance and rejection -- Accepting a job -- Rejecting a job -- When you are rejected -- Office manners : the savvy coworker -- Building rapport -- Answering business phones -- Placing a call -- Returning calls (land lines or cell phone) -- Outgoing voice mail message -- Leaving voice mail messages (land lines or cell phone) -- Dorothea's story : disconnect and double check -- Speakerphones -- Electronic communication -- Cell phones while driving and/or walking -- Cell phones while attending a meeting -- Cell phones while with others -- Children and cell phones -- Exercise: phone stacking -- Texting versus phone call -- Awkward phone call situation -- International business e-mail -- Receiving and responding to e-mails -- On company time -- Internal e-mail chains -- External email chains -- Info sharing -- Online persona -- Youtube -- Twitter -- Out and about -- Revolving and automatic doors -- Escalators and stairs -- Traveling: manners in motion -- Dining skills -- Five-course place setting -- Napkins -- Dining do's and don'ts -- The savvy host -- Waiting at your table -- When you walk in together -- Beverages -- Ordering beverages -- Ordering the meal -- During the meal -- Host paying the check -- Closing the meal -- A final word.
There are no comments for this item.