Indian Institute of Management Udaipur Library Search for 'su:"Customer Relationship Management"'

Customer Service Delivery : research and best practices

By Fogli, Lawrence. San Francisco Jossey Bass; John Wiley & Sons 2006 . xxvii,315p. 9780787976200

By Rai, Alok Kumar. New Delhi Prentice Hall of India; PHI Learning 2013 . xxiv,501p. 9788120346956

By Donnolo, Mark. New York AMACOM 2014 . xii,276p. 9780814433478

By Kumar, V.. West Sussex John Wiley & Sons 2012 . xiii,272p. 9781119993209