Indian Institute of Management Udaipur Library Search for 'pb:Harvard Business School and su-to:Customer relations'

Harvard business review on customer relationship management /

Boston : Harvard Business School Press, 2001 . vii, 192 p. : 21 cm.. 9781578516995 (pbk.) | 1578516994 (alk. paper)

By Hagel, John.. Boston : Harvard Business School Press, 1997 . xv, 235 p. : 24 cm.. 9780875847597 (hbk.) | 0875847595 (alk. paper)

By McGrath, Rita Gunther.. Boston : Harvard Business School Press, 2005 . viii, 264 p. ; 25 cm.. 1591391237 (hardcover : alk. paper)