Indian Institute of Management Udaipur Library Search for 'pb:Harvard Business School Press and se:A Harvard business review paperback and itype:U'

Harvard business review on customer relationship management /

Boston : Harvard Business School Press, 2001 . vii, 192 p. : 21 cm.. 9781578516995 (pbk.) | 1578516994 (alk. paper)

Boston : Harvard Business School Press, 2000 . 261 p. : , Includes index. 21 cm.. 1578513294 (alk. paper)