Gronroos, Christian <br/><br/>
Service Management and Marketing   

 - 3 
 - UK  John Wiley & Sons  2007 
 - 483p. 
<br/><br/><label>ISBN: </label>9788126512874 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>658.8 
, C4/4 C4/4 C4/4 C4/4 C4/4