Young, Laurie <br/><br/>
From Products to Services : insight and experience from companies which have embraced the service economy    

 - 1st ed. 
 - New Jersy  John Wiley & Sons  2008 
 - x,353p. 
<br/><br/><label>ISBN: </label>9780470026687 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services<br/>Marketing<br/>Service Industries
<br/><br/><label>Dewey Class. No.: </label>658.8 
, C5/4