Competing against luck : the story of innovation and customer choice /
Clayton M. Christensen, Taddy Hall, Karen Dillon, and david S. Duncan.
- New Delhi : Harper Collins, c2016.
- xix, 262 p. ; 25 cm.
Includes bibliographical references and index [ pg 249-262].
9780062435613 (hbk)
Creative ability in business. Customer services. Success in business. Technological innovations.