Pine, B. Joseph <br/><br/>
Do You Want To Keep Your Customers Forever   

 - 1 
 - Boston, Mass.  Harvard Business Review  2009 
 - 85 p. 
<br/><br/><label>ISBN: </label>9781422140277 
<br/><br/><label>Dewey Class. No.: </label>658.812 
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