HBR <br/><br/>
The RDM : Connecting with your Customers   

 - 1 
 - Boston, Mass.  Harvard Business Review  2006 
 - 178 p. 
<br/><br/><label>ISBN: </label>9781422103234 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services
<br/><br/><label>Dewey Class. No.: </label>658.8 
,