The operations advantage : a practical guide to making operations work /
Nigel Slack.
- London ; New York ; New Delhi : Kogan Page Limited, 2017.
- xii, 293 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Chapter - 01: Exploit the Power of Operations Chapter - 02: Establish an Operations Capability Culture Chapter - 03: Make Operations a Strategic Asset Chapter - 04: Set Your Performance Framework Chapter - 05: Resource Your Operation Appropriately Chapter - 06: Establish Internal Processes Networks Chapter - 07: Shape Your External Supply Networks Chapter - 08: Learn from Day-to-day Control Chapter - 09: Setting Improvement Priorities Chapter - 10: Position Your Improvement Process Chapter - 11: Master the Mechanics of Improvement
The study and practice of operations has shifted to reflect the new challenges and uncertainties of how to thrive in today's ever-changing world. The Operations Advantage identifies the most significant challenges to the practice of operations management and gives guidance on how businesses can respond. Leaders need to link the strategic objectives of the business clearly and logically to its operations performance objectives. The book presents a series of ten activities that will help them to do this and therefore make operations work better, such as designing and configuring internal processes and resourcing the operations appropriately. Based on the global teaching, training and consultancy conducted by the author, The Operations Advantage looks at the application of operations management across a range of sectors, including finance, healthcare, professional services, oil and gas industries. Although these diverse sectors require operations practitioners to apply knowledge in different ways, they essentially deal with the same set of processes. The book is an indispensable and unique guide for anyone with an operational role in any organization, as well as operations management students and academics. taken from Publisher's Website.