Liker, Jeffrey K., <br/><br/>
The Toyota way to service excellence :  lean transformation in service organizations / 
by Jeffrey Liker and Karyn Ross. 
 - 1 Edition. 
 - xxviii, 419 p. :  ill. ;  23 cm. 
<br/><br/>Includes Bibliographical references and index. [pg. 411-419] 
<br/><br/><label>ISBN: </label>9789352604364 (pbk) 9781259641107 (hardback : alk. paper) 
<br/><br/><label>LCCN: </label>2016027131 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Toyota Jidōsha Kabushiki Kaisha--Management.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Automobile industry and trade--Management.--Japan<br/>Lean manufacturing--Japan.<br/>BUSINESS & ECONOMICS / Production & Operations Management.
<br/><br/><label>LC Class. No.: </label>HD9710.J34  / L55 2016 
<br/><br/><label>Dewey Class. No.: </label>338.762920952 
, A8/2  The Aryas Book Centre