Fizsimmons, James A. <br/><br/>
Service Management   

 - 5 
 - New Delhi  Tata Mcgraw Hill  2006 
 - 590p. 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations Management
<br/><br/><label>Dewey Class. No.: </label>658.4 
, B8/4 B8/4