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Total Quality Management (TQM) / Dale H. Besterfield, Carol Besterfield-Michan, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe.

By: Besterfield, Dale H [author.].
Contributor(s): Besterfield-Michna, Carol [author.] | Besterfield, Glen H [author.] | Urdhwareshe, Hemant | Urdhwareshe, Rashmi.
Material type: materialTypeLabelBookPublisher: New Delhi : Pearson Education, 2019Edition: 5th ed.Description: xxi, 622 p.; 24 cm.ISBN: 9789353066314.Subject(s): Total Quality Management | Quality ControlDDC classification: 658.562 Online resources: Publisher's Description and Content Page
Contents:
1) Introduction 2) Leadership 3) Customer Satisfaction 4) Employee Involvement 5) Continuous Process Improvement 6) Supplier Partnership 7) Performance Measures 8) Benchmarking 9) Information Technology 10) Quality Management Systems 11) Environmental and Occupational Health and Safety Management System 12) Quality Function Deployment 13) Quality by Design 14) Failure Mode and Effect Analysis 15) Products Liability 16) Total Productive Maintenance 17) Management Tools 18) Statistical Process Control 19) Experimental Design 20) Taguchi's Quality Engineering
Summary: Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Taken from the Publisher's site.
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Item type Current location Call number Copy number Status Date due
Monograph Monograph Indian Institute of Management Udaipur
C3/3 		658.562 (Browse shelf) 1 Checked out 08/30/2024
Monograph Monograph Indian Institute of Management Udaipur
C3/3 		658.562 BDH (Browse shelf) 2 Available
Monograph Monograph Indian Institute of Management Udaipur
C3/3 		658.562 BDH (Browse shelf) 3 Available

1) Introduction
2) Leadership
3) Customer Satisfaction
4) Employee Involvement
5) Continuous Process Improvement
6) Supplier Partnership
7) Performance Measures
8) Benchmarking
9) Information Technology
10) Quality Management Systems
11) Environmental and Occupational Health and Safety Management System
12) Quality Function Deployment
13) Quality by Design
14) Failure Mode and Effect Analysis
15) Products Liability
16) Total Productive Maintenance
17) Management Tools
18) Statistical Process Control
19) Experimental Design
20) Taguchi's Quality Engineering

Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.
Taken from the Publisher's site.

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