Total Quality Management (TQM) / Dale H. Besterfield, Carol Besterfield-Michan, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe.
By: Besterfield, Dale H [author.].
Contributor(s): Besterfield-Michna, Carol [author.] | Besterfield, Glen H [author.] | Urdhwareshe, Hemant | Urdhwareshe, Rashmi.
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Call number | Copy number | Status | Date due |
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Indian Institute of Management Udaipur C3/3 | 658.562 (Browse shelf) | 1 | Checked out | 08/30/2024 |
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Indian Institute of Management Udaipur C3/3 | 658.562 BDH (Browse shelf) | 2 | Available | |
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Indian Institute of Management Udaipur C3/3 | 658.562 BDH (Browse shelf) | 3 | Available |
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658.562 Juran's Quality Planning & Analysis for Enterprise Quality | 658.562 Total Quality Management (TQM) / | 658.562 BDH Total Quality Management (TQM) / | 658.562 BDH Total Quality Management (TQM) / | 658.562015195 Quality Management / | 658.562015195 Taguchi Techniques for Quality Engineering | 658.57 Third Generation R & D |
1) Introduction
2) Leadership
3) Customer Satisfaction
4) Employee Involvement
5) Continuous Process Improvement
6) Supplier Partnership
7) Performance Measures
8) Benchmarking
9) Information Technology
10) Quality Management Systems
11) Environmental and Occupational Health and Safety Management System
12) Quality Function Deployment
13) Quality by Design
14) Failure Mode and Effect Analysis
15) Products Liability
16) Total Productive Maintenance
17) Management Tools
18) Statistical Process Control
19) Experimental Design
20) Taguchi's Quality Engineering
Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.
Taken from the Publisher's site.
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