The Toyota way to service excellence : lean transformation in service organizations / by Jeffrey Liker and Karyn Ross.
By: Liker, Jeffrey K [author.].
Contributor(s): Ross, Karyn [author.].
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Call number | Copy number | Status | Date due |
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Indian Institute of Management Udaipur A8/2 | 338.762920952 (Browse shelf) | 1 | Available |
Includes Bibliographical references and index. [pg. 411-419]
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