Harvard business review on customer relationship management /
Customer relationship management
HBR.
- Boston : Harvard Business School Press, c2001.
- vii, 192 p. : ill. ; 21 cm.
- A Harvard business review paperback .
- Harvard business review paperback series. .
Includes bibliographical references and index.
9781578516995 (pbk.) 1578516994 (alk. paper)
2001039850
Customer relations--Management.
658.812 , C5/3 Niranjan Associates
Includes bibliographical references and index.
9781578516995 (pbk.) 1578516994 (alk. paper)
2001039850
Customer relations--Management.
658.812 , C5/3 Niranjan Associates